De Dietrich and e-doceo, a robust e-learning partnership
For the past 4 years, De Dietrich has counted on e-doceo's flagship software for the remote training of its employees and customers
De Dietrich, an international heating system manufacturing and sales specialist, has renewed its trust in the e-doceo global solution for the production of its training modules in the context of its associated services.
Training has long been an integral part of the De Dietrich corporate culture. This has led to the creation of six classroom-based training centres in France. In 2007, the international group started creating learning modules for its sales representatives using the e-doceo global solution. An initiative justified by the attraction of new technologies and e-learning, but also driven by an observation: the increasing inability of external learners to attend classroom-based training sessions.
De Dietrich's remote training project is aimed at two main populations:
• Internal employees, in particular the sales teams, via learning modules centred on business know-how or on product knowledge for example.
• External fitter customers, for technical and sales engineering training courses, in view of acquiring dual expertise.
Since taking its first e-learning steps, De Dietrich has remained loyal to e-doceo's content creation tools and its LMS platform for managing its training courses. A choice driven primarily by an irrefutable value for money: attractive prices, along with the unquestionable ease of use of e-doceo's software. "e-doceo's tools have given me the ideal solution to my e-learning needs, while remaining within my allocated budget" declares Jean-Philippe Sommer, training project manager for De Dietrich. Faced with the increasing deployment of its remote training courses, the group's training department recently recruited a person dedicated to training course creation.
De Dietrich's customers can't get enough remote training. Most learners re-subscribe to paid training courses, offered in the form of packages. This is a genuine sign of interest by trained customers, but also of successful integration of remote training into this sector of activity. De Dietrich is actively involved in this success, proactively tutoring its learners (regular phone and email contact, training progress monitoring thanks to the LMS platform, follow-ups, motivation). e-learning is thus not seen as a simple series of online lessons, but rather as offering genuine follow-up by the training managers.
The economic advantages of online training are perceived both by De Dietrich and its customers. The return on investment (ROI) is easy to calculate: travel savings (transport, accommodation and catering expenses). Classroom-based training can sometimes be reduced by one day thanks to remote training. "e-learning supplements and reduces the amount of classroom-based training" states Jean-Philippe Sommer. He also adds "Remote training improves learning efficiency. Thanks to the training activities designed using the authoring tool and distributed over e-doceo's LMS platform, we are able to closely monitor our learners, which is a major advantage".
Faced with this convincing success, De Dietrich is taking its remote training international, by distributing on the LMS platform some of its training courses in English for its foreign customers. The training department is thus committed to multilingual management, a new and significant step for De Dietrich.
A leader on the condensation market, De Dietrich has for more than 10 years been committed to the Sustainable Comfort® approach, with innovative, energy-efficient and environmentally friendly heating systems.
As a general-purpose heating provider, De Dietrich offers multi-energy systems combining fuel oil and gas condensation, solid fuels, solar energy and heat pumps, for tailored solutions.
Since July 2004, De Dietrich Thermique and Remeha form a large group aimed at becoming one of Europe's leading heating manufacturers.
In 2008, the De Dietrich Remeha group actively continued its development in the field of renewable energies and more specifically heat pumps. In this context, it acquired the DFM group, better known by the SOFATH brand selling heat pumps.
De Dietrich Remeha represents know-how recognized in more than 50 countries.
By the end of 2009, the De Dietrich Remeha group formed, along with Baxi, the BDR Thermea group, a new leading company in the provision of innovative heating and domestic hot water solutions and services.
